Salescope — Customer Retention & Churn Insights

Data-driven customer retention and churn analysis.

Suggested analysis flow: Start on the Churn Risk Plot tab to spot high-risk segments, then use KPI Tables and the Seasonal Product Heatmap to drill into details.

Table partition options:

Heatmap settings

Select metric:

Average customer value

Frequency (Count of entries)

Choose 'Frequency' to see total number of transactions per season.

Seasonal & Product Type Heatmap

Trend settings

Select metric:

Customer Lifetime Value

Churn Risk

Value at Risk

Average Order Value

Purchase Frequency

Days Between Purchases

This plot uses dashboard filters or AI filtered data when AI checkbox is enabled.

Metric Trend Over Time

Filter by launch date

Use the AI Insights dataframe

Most Common Purchase Type

Clothing

Electronics

Home

Sports

Region

Asia

Europe

North America

South America

Retention Strategy

Discount

Email Campaign

Loyalty Program

Churn Rate

Churn rate decrease (%) ⓘ

Customer Lifetime Value

Average Order Value

Purchase Frequency

AI Analysis Settings

Analysis Scope

⬇️ Download Filtered Dataframe

AI Filtered Data

This table updates when you ask the AI to filter customers (e.g., 'show customers where...'). Pure summary questions may leave the table at the full dataset.